General Terms of Use
Our policy for protecting your personal data helps to establish a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, Hélène Michaud /royaumebébémaman.com we guarantee as a matter of priority the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency and to guarantee the secure use of our website royaumebébémaman.comin all its available versions and related applications (hereinafter the "Helene Michaud Site /royaumebébémaman.com "), we are providing information on how we process your data to ensure our services always respect your rights. In this way, we control the security, confidentiality, and integrity of your privacy and data across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. Therefore, we provide you with all the information you need to easily understand how we process your data. This data will only be kept for the time necessary for the specified management and processing purposes. You will, of course, be able to access and modify your data at any time, as it will be available in your personal account on the Helene Michaud / royaumebébémaman.com website.
To this end, we strive to take all necessary steps in order to comply with applicable data protection law.
Therefore, the undersigned Helene Michaud /royaumebébémaman.com commits, through this personal data protection policy, to respecting the essential principles of the General Data Protection Regulation (GDPR) and French law regarding personal data protection. This includes providing you with information concerning the existence and methods of data processing applied herein (paragraph 3), your rights regarding your data, and how we exercise these rights (paragraphs 6 and 10). Information relating to any potential transfers to a third country or recipients is also provided, as well as the data retention period (paragraph 5) and the security measures in place (paragraph 9).
- WHO ARE YOU ?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it directly relates to you and concerns you as a customer of Helene Michaud / royaumebébémaman.com , if you have placed an order on the royaumebébémaman.com website , if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the royaumebébémaman.com website without creating a customer account or placing an order.
- WHO ARE WE ?
Helene Michaud/royaumebébémaman.com is alimited company (LTD) , registered under number 2279321741 , represented by Helene Michaud , in her capacity as President and CEO, and whose head office is located at 38 Rue du Calvaire, Ste-Brigitte-de-Laval, G0A 3K0, Quebec, Canada.
Hélène Michaud / royaumebébémaman.com publishes the royaumebébémaman.comwebsite and, as such, implements various processing operations on your Data in the capacity of data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be recorded if you visit the royaumebebemaman.com website using cookies, if you create a customer account on the royaumebebemaman.com website , if you place an order for one of our products or services or agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to improve your browsing experience on the royaumebébémaman.comwebsiteand to offer you a more personalized experience. This allows us to process your orders efficiently, offer installment payment options, prevent fraud, issue necessary refunds, and manage your customer reviews.
3.2. Your browsing on the royaumebébémaman.comwebsite
To allow you to navigate the royaumebébémaman.com website We process your data based on your consent as the legal basis for doing so.
3.3. Processing your orders
In order to process and handle your orders, we use your data.
Our use of it is for managing mediation, customer relations (including those through social networks), our after-sales and remote sales services, our marketing and sales prospecting activities for the royaumebébémaman.com website , as well as for managing, delivering and transporting orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Hélène Michaud / royaumebébémaman.com forms the legal basis for processing your data regarding product recall management. Your consent or our legitimate interest, as applicable, forms the legal basis for processing your data for marketing and sales prospecting activities. Your consent is required for the implementation of "flash" payment.
3.4. Payment in installments
For orders eligible for installment payments and for certain customers, your data is processed to offer you this payment option. The legal basis for this data processing is the performance of the contract between the two parties. However, your consent remains the basis for processing your bank details.
3.4.1 Klarna
In order to offer you Klarna's payment options, we will need to share your personal data with Klarna, including your contact information and order details, so that Klarna can assess your eligibility and tailor the options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy .
3.5. Customer Reviews
To allow you to share your opinions with our customers and visitors, and to allow you to leave your opinion on the royaumebebemaman.com website, We use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
In order to enable payment recovery and combat fraud, we use your data.
Thanks to this, we can also guarantee the security of payments.
The application of this contract between the two parties and the legitimate interest of Hélène Michaud royaumebebemaman.com as data controller, are the legal bases for this processing.
3.7. Advertising management operations for Hélène Michaud /royaumebebemaman.com
Helene Michaud / royaumebebemaman.com 's advertising management operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the implementation of our competitions and lotteries or any other operation for promotional purposes except online gambling and games of chance.
The legal basis for the aforementioned terms is the user's consent or the legitimate interest of Hélène Michaud /royaumebebemaman.com
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of royaumebebemaman.com
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For the implementation of payment in x installments, your data may be shared with service providers such as payment and transaction centers (banks…), or call centers for the management of business processes or customer experience, or, for customer reviews, with a manager of collection and processing of customer reviews.
The advertising agency for royaumebébémaman.com is managed, using your data, for clients of the advertising network and advertisers.
- DATA RETENTION
The data collected by royaumebébémaman.com are kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by royaumebébémaman.com for a certain period of time.
For prospective clients, data is kept in current archives for 3 years from the last contact with the client (and is therefore accessible to the services of / Helene Michaud royaumebebemaman.com ). We do not perform intermediate archiving of this data (for data of administrative interest to certain departments, such as for litigation, retention periods are governed by applicable statutes of limitations).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the order, and in intermediate archives for 5 years from the end of the retention period in current archives. The same applies to customers.
Regarding bank details, they are stored in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for bank details.
Cookies, their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE YOUR RIGHTS
6.1. You have the right to request access to, modification and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important note: To do so, you must contest the accuracy of your personal data within the timeframe necessary for us to verify its compliance. Alternatively, if you believe our use of your personal data is unlawful and you request a restriction of its use rather than its erasure, and we no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still necessary for the establishment, exercise, or defense of legal claims, you may exercise your right to object within the timeframe required for verification to determine whether our legitimate grounds override yours.
6.3. You have the right to request the deletion of your data.
If you request the deletion of your personal data, Helene Michaud / royaumebebemaman.com will still have the option to keep it in an intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing carried out for commercial prospecting purposes.
If you receive marketing emails, you have the right to request to modify or unsubscribe from newsletters by clicking on the "unsubscribe" link available in all newsletters, or by visiting the contact page of the royaumebébémaman.com website.
If you receive marketing messages via SMS, you can unsubscribe by sending "STOP SMS" to 36007, or by visiting the contact page on royaumebébémaman.com
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with Helene Michaud / royaumebébémaman.com to have access to the uses of this data and to allow an "organization and settlement of the estate of the deceased" and/or to close the account on the site and/or to request the non-continuation of the processing of personal data.
You can also request that your data not be disclosed to a third party in the event of your death.
6.6. You have the right to claim your right to data portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses carried out before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (including your email address, full name, a copy of your ID, and postal address) to the Data Protection Officer of Helene Michaud / G0A 3K0 QC, Canada, by email to contact@royaumebebemaman.comand/or by mail to Helene Michaud / royaumebebemaman.com, 38 Rue du Calvaire, Ste -Brigitte-de-Laval, G0A 3K0 QC, Canada.
We will send you a response within a maximum of one (1) month after the date of receipt of the complaint.
- COOKIES
7.1. What is a cookie?
When you browse a website like Helene Michaud's /royaumebébémaman.com , it can then, depending on your choice, insert a text file onto your device (computer, phone or tablet) via your browser.
This text file is called a COOKIE. This cookie allows the website royaumebebemaman.com , for the prescribed period of validity or registration of the cookie, to identify your device used when you make another visit.
Only the issuer of a cookie is able to read or modify the information contained in that cookie.
7.2. What are cookies used for on royaumebebemaman.com?
We can classify different types of cookies into categories. Some are issued directly by Hélène Michaud /royaumebebemaman.com and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by royaumebébémaman.com and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. Essential Cookies
In order to access our site, "essential" cookies are necessary; they are used, for example, to process the order.
If they were not present, you might experience problems navigating the site and be unable to place an order.
Essential cookies also allow royaumebebemaman.com to monitor its activity.
They can be inserted into your transmitter via royaumebebemaman.com or by its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
The "Analytical and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, and enable us to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. Advertising Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing experience is improved and optimized by the presentation of offers and advertisements relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content tailored to your desires and interests at the moment, through your recent browsing history on other sites.
This helps avoid showing you irrelevant advertising content. Similarly, Hélène Michaud /royaumebébémaman.com prefers to see her offers and advertisements shown to users who will be interested in them.
The advertisements displayed may contain cookies issued by royaumebebemaman.com or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility to share content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then identify you through these buttons, even if you haven't used them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your social network account. We have no control over how they use this information, nor over the data they hold.
To learn more about how your data and advertising content are used, you can visit your social media accounts and review their privacy policies. These policies should allow you to manage your settings according to your preferences on each social media platform you are registered with.
Privacy policy of the alleged social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the advertisement presented, third-party service providers of the advertiser, etc.).
Therefore, using these cookies and for their prescribed validity period, they can display advertisements in the spaces designated for third-party advertising, track the number of ads they offer in our spaces, understand the audience for these ads and the number of clicks; this allows them to claim the amounts owed to them and compile their statistics. They can also determine if your website is the one that previously visited another site containing one of their advertisements, and thus target you and personalize their content accordingly.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains numerous options that you can adjust according to your preferences. Through these options, you can choose whether or not to accept cookies from your browser.
However, if you choose to accept the recording of these cookies on your device, then, when you visit sites or content with cookies present, these will be automatically recorded on your device.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before they are potentially recorded, or refuse each time this cookie is recorded on your issuer.
However, it is important to point out that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that are required to use these cookies (such as to place an order on our site for example).
In the event that you prefer to refuse these cookies on your issuer or delete those already recorded, we decline all responsibility for the consequences of the alteration of the operation of our services, which would result from the inability of our services to record or access the cookies which are used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. For more information, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™:https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™:http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this scenario, we take the necessary steps to ensure that this data sharing is done in accordance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, through the use of contractual clauses from the European Commission).
The data protection delegation can, if you request it, give you more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security that is appropriate to the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
Furthermore, we are compliant with the Payment Card Industry Data Security Standard (PCI DSS), which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling for example), you are subject to the legal effects that concern you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and implement automated customer identification and "4x payment". The foundations of this system are based on the analysis of various variables related to the type of products, services ordered, or customer profile.
If the risk is assessed using these statistics as being too high (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automated decision.
- POLICY UPDATE AND REVISION
Our policy regarding personal data will be updated whenever necessary to ensure it is always in compliance with applicable data protection regulations (at least every three (3) years).
All rights reserved – July 1, 2022